"Caso para se dizer: #@&€-se" Hoodie

• A heavy blend hoodie. Crafted from a soft blend of 50% cotton and 50% polyester.
• Features a double-lined hood with matching drawstring.
• The fabric's air jet yarn offers a softer feel and reduces pilling.
• Includes a front pouch pocket, and rib knit cuffs and waistband with spandex.
  

• The delivery may take approximately 3-10 business days.
• All orders are shipped within a 48 hour timeframe, depending on your geographic location.
• If your country is available during checkout we ship to your country.
• We also provide standard international tracked shipping at no additional cost on all orders.

📦 Damaged or Incorrect Items

• If your order arrives damaged or faulty, please contact us at support@vistalusitana.com within 48 hours of receiving it.
• Provide photos of the issue, and we will work with you to find a solution.
  

🔄 Return & Exchange Period

• You have 14 days from the day you receive your order to request a return.
• The return package must be sent within this period. Returns outside of this timeframe cannot be processed.
• Items must be unworn, unused, and in their original packaging.
  
  

📌 Return Conditions

• Personalized or print-on-demand items cannot be returned unless defective.
• Sale items & gift cards are non-refundable and can only be exchanged or redeemed for store credit.
• 1+1 Deals: Both items must be returned together for a refund. Exchanges are possible for size/color variations.
  
  

🚚 Return Shipping & Processing

• Return shipping costs are covered by the customer.
• Returns must be sent via post office following our instructions.
• If a returned product is damaged or unfit for resale, we cannot process a refund.
  
  

⏳ Processing Time & Refunds

• Once received at our warehouse, returns are processed within 10 business days.
• Refunds (excluding shipping costs) will be issued based on your original payment method and may take up to 3 days to appear in your account.
• If you requested an exchange, we will process it immediately after your return is registered.

📌  Can I change or cancel my order after placing it?

• Yes, you can change or cancel your order within 24 hours!
• We understand that sometimes plans change! 
• If you need to modify or cancel your order, please contact us within 24 hours of placing it at support@vistalusitana.com with your order number.
• After this window, your order will already be in processing or shipping, and we won’t be able to make changes.

📌  How can I contact customer support?

• We are happy to assist you! You can reach us through:
  
• 📧 Email: support@vistalusitana.com
  
  
• 📩 Instagram DM: @VistaLusitana
  
  
• Our team responds within 24-48 hours on business days.

📌  How can I track my order?

• Once your order is shipped, you will receive an email with a tracking number. 
• If you haven’t received tracking details within 3-5 days, please contact us at support@vistalusitana.com.

📌 Where do you ship to, and how long does delivery take?

• We offer worldwide shipping, delivery times depend on your region:
• United States & Canada: 5-10 business days
• Europe: 3-7 business days
• Rest of the world: 7-15 business days
• Once your order is shipped, you will receive a tracking number via email.

📌  What is your return and exchange policy?

• As our products are custom-made and print-on-demand, we do not accept returns for change of mind. 
• However, if your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@vistalusitana.com with a photo of the issue, and we will arrange a replacement or Refund.
• For more details, check our Return Policy.

📌  What payment methods do you accept?

• We accept the following payment methods:
  
  ✔ Credit & Debit Cards (Visa, Mastercard, American Express)
  
  ✔ PayPal
  
  ✔ Apple Pay & Google Pay
• All transactions are secure and encrypted to protect your information.