Frequently asked questions

Vista Lusitana is a brand dedicated to celebrating Portuguese heritage through high-quality home decor and lifestyle products. We offer a range of items inspired by the beauty and culture of Portugal, Madeira and the Azores.

We are based in Azores the heart of Portugal, but we offer worldwide shipping to bring the essence of Portugal to homes across the globe.

We offer a wide variety of products, including wall decor, textiles, mugs, clothing, and accessories, all designed with a unique Portuguese touch.

Our product pages include detailed size charts and measurements to help you select the right size. If you need further assistance, please contact our support team.

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed.

Yes, we provide worldwide shipping to ensure our products can reach customers wherever they are.

Shipping times vary based on your location. Typically, orders are processed within 1-3 business days, and delivery times range from 5-15 business days depending on your country.

Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.

We accept returns within 30 days of delivery for a full refund or exchange, provided the items are unused and in their original packaging. Personalized items may not be eligible for return.

To initiate a return or exchange, please contact our customer service team (support@vistalusitana.com) with your order details, and we will guide you through the process.

We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options available at checkout.

Yes, we use advanced encryption technologies to ensure your payment information is secure and protected.

You can reach our customer support team via email at support@vistalusitana.com or through our contact form on the website. We are here to assist you with any inquiries or issues you may have.

Our customer service team is available Monday through Friday, from 9:00 AM to 6:00 PM (GMT), to assist you with any questions.

We always aim to answer every question within 48 hours.